Shipping Policy

Shipping in United Kingdom:

We offer free shipping on all orders.

Processing time:

We aim to process and ship orders within 1 to 2 business days of receiving cleared payment. Please note that orders placed on weekends or holidays may require additional processing time.

Shipping time:

After your order has been processed, the estimated delivery time is between 7 and 14 business days. This time frame takes into account the time it takes for your package to travel from our warehouse to your delivery address.

Order tracking:

Once your order has been shipped, you will receive an email with a tracking number and instructions on how to track your package. If you have any questions about the status of your order, please contact us and we will be happy to assist you.

Shipping to multiple addresses:

We currently do not offer shipping to multiple addresses in one order. For separate shipments to different addresses, please place separate orders.

Lost or delayed orders:

While we do our best to ensure your order is delivered safely and on time, sometimes delays or losses may occur during the shipping process. If your order is delayed or does not arrive within the estimated delivery time, please contact us immediately so that we can investigate and resolve the issue for you.

DAP (Delivery At Place)

Delivery of the Products to the Customer will be made on a Delivered at Place (DAP) basis in accordance with Incoterms. Delivered at Place means that the Customer will pay any import duties, levies or taxes when the shipment of the Products arrives. Risk and title in the Products and transportation will not pass to the Customer until the Products are delivered to the delivery address.

Questions or need help?

If you have any further questions about our shipping policy or need help with your order, please do not hesitate to contact us. We are always ready to help you!

Thank you for shopping at Ashford & Keene! We hope you will have a smooth and pleasant shopping experience. We look forward to delivering your order to your home soon!

Happy shopping! 🛍️✨